Contact & Support

Effective date · August 8, 2026

For purchase, delivery, refund, licensing, accessibility, or privacy help, email support@pawmargin.com.

What to include

Send the email address used at checkout, approximate purchase date, and a short description of what happened. If available, include the Stripe receipt or Checkout Session reference. Never send a full card number, password, API key, or other secret.

Delivery troubleshooting

First reopen the secure delivery link from the same browser, confirm downloads are allowed, and try a current version of Microsoft Edge, Chrome, Firefox, or Safari. The workbook itself requires current desktop Microsoft Excel or a Google Sheets import.

Response target

PawMargin is designed for low-volume, email-only support. The launch target is a response within two business days. Urgent payment-security concerns should be identified in the subject line.

Self-service answers

Review the FAQ, Refund Policy, Privacy Policy, and Terms of Service before writing; most delivery and compatibility questions are answered there.