Refund Policy
Effective date · August 9, 2026
PawMargin sells the Pricing Kit as a one-time $19 digital purchase. It is not a subscription and does not renew.
Digital products and final sales
The Pricing Kit is delivered electronically and made available for download immediately after successful payment. Because a digital product cannot meaningfully be returned once it has been successfully delivered, all sales are generally final after PawMargin provides a working download link and makes a usable copy of the purchased product available.
PawMargin does not provide refunds solely because a customer changes their mind, no longer wants the product, does not use it, or later decides that it is not a good fit for their business.
Problems PawMargin will resolve
Please contact PawMargin if:
- You were charged more than once for the same purchase.
- You did not receive or cannot access the purchased Pricing Kit.
- The delivered file is corrupted, damaged, or unusable.
- The product materially differs from how it was described at the time of purchase.
- Another legitimate transaction or fulfillment error occurred.
How problems are resolved
When redelivery, file replacement, access assistance, or a technical correction can fully resolve the problem, PawMargin will generally provide that remedy first.
PawMargin will provide an appropriate refund when a legitimate covered problem cannot be resolved within a reasonable time, including when:
- A duplicate charge is confirmed.
- PawMargin cannot successfully deliver a usable copy of the purchased product.
- A corrupted or unusable file cannot be successfully replaced or corrected.
- The delivered product materially differs from its advertised description and the problem cannot otherwise be corrected.
Approved refunds are returned to the original payment method. Processing by the customer's bank or card issuer may take several business days after PawMargin submits the refund.
Reporting a problem
Please contact support@pawmargin.com as soon as reasonably possible after discovering a problem with your purchase. Include:
- The email address used at checkout.
- The approximate purchase date.
- A brief description of the problem.
- The Stripe receipt or transaction reference, if available.
Never send a complete payment-card number, password, or other sensitive credential by email.
Payment disputes and legal rights
PawMargin encourages customers to contact support first because delivery and file problems can often be resolved more quickly through redelivery or replacement. Contacting PawMargin is not a condition of exercising any right available under applicable law or through a payment-card issuer or payment provider.
Nothing in this policy excludes, restricts, or waives any consumer right or remedy that cannot legally be excluded, restricted, or waived. If applicable law requires a refund or another remedy, PawMargin will provide that remedy regardless of the general final-sale policy above.